Technology Solved
A member of the Computer Troubleshooters franchise network

Our Profile

Computer Troubleshooters is the largest international network of franchise owners providing onsite computer services to small businesses. Launched in 1999, Computer Troubleshooters now has more than 475 franchises worldwide in more than 20 countries.

We provide a comprehensive range of computer and technology solutions to small to medium business owners (typically with 1 to 50 staff), home based busineses and private home users. Whether you are looking for help with technology issues, problem prevention, virus and spyware remediation or website development, Computer Troubleshooters can help. We even offer the world’s only “No-Downtime-Guarantee” on our top managed services plan.

Our individual franchisees are fully trained at pinpointing and solving a broad range of computer and technology problems. In addition, our unique advantage lies in the power of our global group. Our private internal communication network is second to none, so your technology problem or business need may benefit from the experience of Troubleshooters in Australia, the United Kingdom, the United States or any one of our other member countries. Of course, this knowledge sharing all happens in the strictest confidence.

Passionate about small business
Computer Troubleshooters focuses on providing technology solutions to small to medium businesses that have between 5-50 employees. Why is this our ideal customer?

It’s a fact that SME’s drive our economy. According to the latest Massey University research there are more than 350,000 small to medium enterprises in New Zealand that account for more than 96% of all business and employs 60% of the workforce.
Given that small to medium businesses are the backbone of our economy (and also for most global economies), Computer Troubleshooters is proud to provide them with solutions to help them with their technology challenges. Many of our franchisees have corporate backgrounds and delight adopting, adapting and applying the lessons learn in big business so that the small business market can benefit from them. They also appreciate that small business does not have a large corporate I.T. department budget!

From Australian beginnings
Founders Wilson and Suzanne McOrist began developing the Computer Troubleshooters concept in Australia in 1996, after seeing a growing frustration amongst business owners looking for affordable, quality computer support services. They called on their experiences with their successful previous franchise, Express Bookkeeping, which had grown to over 200 locations in Australia and New Zealand. In 1997, their first franchisee started in Australia.

Back in 1992, Chip Reaves started a company called CHIPTECH computer services in Atlanta, Georgia, which grew into one of the largest small business computer services businesses in the state. In 1999, Chip entered into a partnership with the McOrists by opening Computer Troubleshooters, USA.

Between 1999 and 2006, Chip Reaves and the McOrists grew Computer Troubleshooters to a thriving franchise, growing its presence internationally, with over 450 locations in more than 24 countries.

In January 2008, the McOrists sold their company to Merry Meeting, Inc. Merrymeeting, Inc. (MMI) was founded in 2001 by CEO John Davies and IVM NV, a Netherlands based private equity investment firm. MMI is focused on buying and developing franchise operations. Visit http://www.merrymtg.com to learn more.

Then in February 2008, Chip Reaves and Merry Meeting, Inc. merged the two companies to form Computer Troubleshooters Global, LLC. At the end of 2011, Chip decided that it was time to step down as CEO so that he could focus on building his own franchise and to work on some other business interests. As of March 2012, John Davies of MMI took over the reigns as CEO of Computer Troubleshooters Global, LLC.

This strong foundation is enhanced by a network of national directors and regional directors throughout our global network, delivering local service and support to our franchisees.